Speed to lead

The single biggest driver of conversion is how fast you respond. Monody assigns each new lead round-robin to a rep and starts an SLA clock. If no one makes contact inside the target window, the lead escalates to a manager and everyone is notified.

Work the pipeline from Clients → Leads in whichever view fits: List, Board (drag through stages), Queue (who to call next, sorted by SLA), or Wallboard (a live ops screen for the room). Log every call or text right on the lead — it all feeds the speed-to-lead report.