Progress and retention

For programs that progress — martial arts belts, coding levels, learning stages — promote a member from their record. Their current rank shows on the portal home with how far they are towards the next one.

Visible progress is retention: the member who can see how far they have come is the member who renews. When a member does drift — they stop checking in, a payment fails — an automation can react to both, and that is your cue to reach out.